MAWSA 2015 CCR (Annual Water Quality Report)
Now Hiring for a Full Time C&D Technician and Water/Wastewater Laborer
Customer Survey Results
Billing Preference: Quarterly 218
Billing Preference: Monthly 478
Customer Comments: Either if it would reduce or maintain costs, whatever is most efficient for MAWSA, change the due date – gets paid the 4th week the month
Quarterly Newsletter: Yes 405
Quarterly Newsletter: No 289
Customer Comments: Don’t spend the money, only if it doesn’t increase costs
Utilize E-Billing/Banking: Yes 56
Utilize E-Billing/Banking: No 681
Customer Comments: like paper, prefer paper trail/paper statements, no computer, no internet, did not know it was available, only if it is free, only if payments can also be free, uninterested, security concerns, no point
Utilize Online Payment Options: Yes 74
Utilize Online Payment Options: No 654
Customer Comments: prefer check/paper trail, don’t like paying bills online, no computer, no internet, did not know it was available, only if it is free, easier/like to drop off payment in office, MAC compatibility issues
Social Media Use: Yes 192
Social Media Use: No 503
Customer Comments: Facebook, YouTube, Twitter, Reddit, Instagram, Linkedin, Yahoo, Houzz, Constant Contact, All 3, WGAL, Pinterest, Snapchat, email, LNP, radio, what is that?
Priority Investment: Infrastructure Repairs 123
Priority Investment: Improving Water Taste 72
Priority Investment: Maintaining Rates 567
Customer Comments: rates too high, lower rates, we can’t even drink the water and it smells awful, want all three, infrastructure with maintained rates, retired- maintain or lower rates, improve taste and increased safety, infrastructure- if this goes bad there’s no water, right?, tastes so bad, lower penalty $10 for Penn too high works out to about 35%, efficient operations, prices already way too high, infrastructure could lower rates if we fix leaks
Information about Lead in Drinking Water
Lead is not present in MAWSA drinking water when it leaves our water treatment. Water can leach lead from brass or chromed-plated brass faucets and fixtures in the home, or from galvanized service lines.
MAWSA takes your drinking water safety very seriously, but cannot control the variety of materials used in plumbing components. When your water has been sitting for several hours, you can minimize the potential for lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for drinking or cooking.
Part of our inspection process when going from home to home, is to assure that the service line coming into the home is not galvanized. If present, elevated levels of lead can cause serious health problems, especially for pregnant women and young children. If you would like to have your home inspected to assure your incoming service line is not galvanized, this may be done free of charge. Call our office at 717-665-2737 to schedule.
If there is ever an emergency situation regarding your water, the Authority will notify you via phone call notification system. Please be sure we have your updated contact information by providing us the customer contact data form mailed to you in your January statement, or by clicking here.
Our previous lead test levels have been within regulatory test requirements, and are on a three year testing cycle. Of the last tests taken, 16 out of 20 samples were Non-Detect. The other 4 results were well within the regulatory limits, as reported in the CCR Report. (View by clicking here.) The new CCR Report will be issued on or before July 1, 2016.
Locations that participate in the Lead and Copper testing are provided with instructions from an independent, certified, laboratory detailing how to collect a proper sample. Reports from the laboratory regarding the Lead and Copper results are available for viewing during regular business hours.
Additional resources regarding lead in drinking water, test methods, and steps you can take to minimize exposure are available at;
Due to changes in payment laws, the Authority will only accept credit cards online beginning October 1, 2015. Third-party processing fees for credit card payments will NOT be increasing.
2016 Budgets (approved 12/10/2015)
2016 Rates (approved 12/10/2015)