Payments & Rates
The Authority accepts the following payments in the office; check, cash, and money order, ACH (bank draft), E-Check, and Credit Card payments. We can also take ACH (bank draft) payments and credit card payments over the phone. To do a phone payment, you will need your account number. Our processing company collects $4.95 per credit card payment, but bank account drafts (ACH) payments are no charge.
Prefer to do it on your own? Make an online payment here.
We love to give you options!
Have an ERP system? We can upload your billing statement to your ERP system
Office hours are Monday to Friday 8:00am to Noon and 12:30pm to 4:00pm. After hour drop box conveniently located on both porches at 18 E. High Street Manheim, PA 17545-1506. Payments with check, cash, and money orders are also received at Ephrata National Bank, 1 Penryn Road, Manheim, PA 17545, (Drive up access available.)
Most Common Household Rate
Fixed Base Fee for 5/8” line size (1 EDU included with line size) $11.60
Transmitter Fee Per Month $3.00 ($0.00 as of 11/2016)
Water Usage Fee Per Gallon $0.00535
Fixed Base fee for first 2,000 gallons (any line size,1 EDU) $49.67
Sewer Usage Fee Per Gallon (OVER 2,000 gallons) $0.01362
Rates have been in effect since January 2012 with the exception of the lowering of rates in November of 2016 with the discontinuation of the transmitter fee.
Commercial and industrial users are subject to an audit of EDUs. Each EDU is 238 gallons per day. Any commercial, or industrial, account that will be exceeding their allotment are to apply for an additional EDU. To assure compliance, regular audits will occur. Accounts exceeding their allotments will need to permit for the additional EDU(s). Additional tapping fees will apply.
General Collections Calendar
Meter Readings: 20th of each month (ie. bill for Jan 20 to Feb 20)
Bills Issued: 5th of each month (ie. bill for Jan 20 to Feb 20 released 3/5)
Due Date: upon receipt (ie. bill for Jan 20 to Feb 20, released 3/5, due 3/5)
Penalty: 20th at 12 Noon (ie. bill for Jan 20 to Feb 20, released and due 3/5, to see payment on bill pay by 3/17, penalty 3/20 at 12 Noon)
30-days late: No action (ie. bill for Jan 20 to Feb 20, released and due 3/5, to see payment on bill pay by 3/17, is considered 30-days late at 4/17)
60-days late: Eligible for service discontinuance (ie. bills considered due 3/17 would receive a discontinunance notice 5/8 for discontinuance 5/18) NB: During the winter months a 48-hour discontinunace notice and a 24-hour discontinuance notice are issued prior to discontinuance. Each notification has an associtated fee.
90-days late: Eligible for municipal lien (ie. bills considered due 3/17 would receive a lien letter 5/18 and the lien would go into place 6/18 if unpaid) NB: Lien notification fees also apply.