Payments & Rates
Office hours are Monday to Friday 8:00am to Noon and 12:30pm to 4:00pm. After hour drop boxes conveniently located on bothe porches at 18 E. High Street Manheim, PA 17545-1506. Payments withe check, cash, and money orders are also received at Ephrata National Bank, 1 Penryn Road, Manheim, PA 17545, (Drive up access available.)
The Authority accepts the following payments in the office; check, cash, money order, ACH (bank draft), E-Check, and Credit Card payments. We can also take ACH (bank draft) payments and credit card payments over the phone. To do a phone payment, you will need your account number. Our processing company collects $4.95 per credit card payment, all other accepted forms of payment are at no additional charge.
PAYMENT PORTAL FOR ONLINE BILL PAY
We love to give you options! Have an ERP system? We can upload your billing statement to your ERP system.
There is an online bill pay website that appears to be affiliated with MAWSA that it is not. Doxo.com is a third-party website that allows people to pay their bills via their site; however, doxo.com may charge you extra fees, and MAWSA cannot control when we will receive the payments from Doxo.com, possibly resulting in late payments and associated, as well as disruption of service. To make sure you are paying MAWSA directly, visit use our "Bill Pay" link to the right or go to our payments page to do the same. The web portal for payments is also printed on your monthly statement.
If you receive suspicious phone calls, mail, or emails, from someone claiming to be a representative of MAWSA, requesting payment, please call us at the phone number printed on your monthly statement and ask for one of our office staff members (found on our staff page).
Most Common Household Rate
Fixed Base Fee for 5/8” line size (1 EDU included with line size) $11.60
Water Usage Fee Per Gallon $0.00535
Fixed Base fee for first 2,000 gallons (any line size,1 EDU) $49.67
Sewer Usage Fee Per Gallon (OVER 2,000 gallons) $0.01362
Rates were lowered $3/month in November of 2016 with the discontinuation of the transmitter fee, and have remained the same since.
Commercial and industrial users are subject to an audit of EDUs. Each EDU is 238 gallons per day. Any commercial, or industrial, account that will be exceeding their allotment are to apply for an additional EDU. To assure compliance, regular audits will occur. Accounts exceeding their allotments will need to permit for the additional EDU(s). Additional tapping fees will apply.
Meter Readings: 20th of each month (ie. bill for March 20 to April 20 "April Statement")
Bills Issued: 1st of each month (ie. April statement released 5/1)
Due Date: Due upon issue (ie. April statement due 5/1)
Penalty: Late after 17th; late the business day after the 17th (Mon-Fri; or the closest Monday)
First Notice: 1st notice issued 1st Class USPS (April Statement late notice on 5/24; no fee currently assessed)
First Notice: 1st notice re-issued Certified (fee assessed)
Second Notice: 2nd notice 1st Class USPS (no fee currently assessed)
Second Notice 2nd notice re-issued Certified (fee assessed)
Final Notice: Final late notice (10-day door hanger at service location; fee assessed)
3-Day Phone: Call provided to phone number on file ahead of discontinuance (no fee currently assessed)
48-hour Notice: 48-hour door hanger provided between 12/1 and 3/31 (no fee currently assessed)
Discontinuance: Service discontinuance (service discontinued; fee assessed)
Municipal Lien: Municipal lien warning notice as of discontinuance date (fees assessed)
Municipal Lien: Municipal lien filing (fees assessed)
Once services have been discontinued the account must be $0.00 before scheduling of reinstatement will occur. Reinstatement will take place 3-7 days and no reinstatement will occur after 3PM on any business day. MAWSA requires an adult representative on premise at the time of reinstatement and reserves the right to require inspection and/or a new application for service prior to restoration of services.
Tenants have rights under the Tenant Utility Service Rights Act.
A copy of the Utility Service Tenants Rights Act may be viewed here.
MAWSA reserves the right to pursue recourse as provided by law in all instances and to amend this schedule at any time.