Payments & Rates
The Authority accepts the following payments in the office; check, cash, and money order, ACH (bank draft), E-Check, and Credit Card payments. We can also take ACH (bank draft) payments and credit card payments over the phone. To do a phone payment, you will need your account number. Our processing company collects $4.95 per credit card payment, but bank account drafts (ACH) payments are no charge.
PAYMENT PORTAL FOR ONLINE BILL PAY
We love to give you options! Have an ERP system? We can upload your billing statement to your ERP system.
Office hours are Monday to Friday 8:00am to Noon and 12:30pm to 4:00pm. After hour drop box conveniently located on both porches at 18 E. High Street Manheim, PA 17545-1506. Payments with check, cash, and money orders are also received at Ephrata National Bank, 1 Penryn Road, Manheim, PA 17545, (Drive up access available.)
Most Common Household Rate
Fixed Base Fee for 5/8” line size (1 EDU included with line size) $11.60
Water Usage Fee Per Gallon $0.00535
Fixed Base fee for first 2,000 gallons (any line size,1 EDU) $49.67
Sewer Usage Fee Per Gallon (OVER 2,000 gallons) $0.01362
Rates were lowered $3/month in November of 2016 with the discontinuation of the transmitter fee, and have remained the same since.
Commercial and industrial users are subject to an audit of EDUs. Each EDU is 238 gallons per day. Any commercial, or industrial, account that will be exceeding their allotment are to apply for an additional EDU. To assure compliance, regular audits will occur. Accounts exceeding their allotments will need to permit for the additional EDU(s). Additional tapping fees will apply.
Meter Readings: 20th of each month (ie. bill for March 20 to April 20 "April Statement")
Bills Issued: 1st of each month (ie. April statement released 5/1)
Due Date: Due upon receipt (ie. April statement due 5/2)
Penalty: Late after 17th; late fee 20th at 12 Noon (ie. April statement late after 5/17, penalty assessed 5/20 at 12 Noon)
First Notice: 24th: 1st late notice (April statement first late notice creation and delivery fee assessed 5/24)
Second Notice: 31st: 2nd late notice (April statement second late notice creation and delivery fee assessed 5/31)
Final Notice: 20th: Final late notice (April statement final late notice creation and delivery fee assessed 6/20)
Discontinuance: 30th: Service discontinuance (serivice discontiued and fee assessed if April statement is not paid in full before 6/30)
Municipal Lien: 30th: Municipal lien notice (April statement municipal lien notice creation and fees assessed 7/30)
Municipal Lien: 29th: Municipal lien filing (April statement municipal lien filed and fees assessed 8/29)
NB: Between 12/1 and 3/31 additional notices will be issued beyond the final notice as long as there is a balance on the account prior to discontinuance. Each notification has an associtated fee. There are cicumstances where scheudling may vary.
Tenants have rights under the Tenant Utility Service Rights Act.
A copy of the Utility Service Tenants Rights Act may be viewed here.
MAWSA reserves the right to pursue recourse as provided by law in all instances.